04 · Communications

Communications platforms

We build cloud-based communications platforms for contact operations: telephone answering, AI answering, and related voice products. Concrete systems are on Work.

Cloud-based contact and answering platforms: telephone answering, AI answering, scripting, messaging, and reporting for multi-client operations.

Fox TAS · AnswerBug · TelephoneLists · Voice-Boards (EVS7)

What this includes

  • Cloud telephone answering (TAS) for multi-client agent operations
  • AI answering and virtual receptionist flows when the channel requires it
  • Scripting, messaging, and reporting suited to contact-centre work
  • Integration with related suite products when that is part of the work
  • Long-running suite infrastructure where we continue to operate it

What you can expect

  • Cloud TAS suited to multi-client answering operations
  • AI answering paths when after-hours or overflow is part of the job
  • Suite infrastructure care where we continue to operate it

Related work

See Work for concrete systems and product detail.

FAQ

Common questions

Is this a call-centre outsourcing service?
No. We engineer the software platforms agents and AI agents use. We do not staff agents.
What have you built in this line?
Cloud telephone answering, AI answering, and related contact-ops products. Concrete systems are on Work.
How does this relate to AI product engineering?
AnswerBug and AI agent paths sit under AI product engineering. Communications platforms is the product line when the primary job is contact operations.

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